windreamph Privacy Policy

When you register on windreamph.bet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years and to create a unique, secure account for you on the platform. Your date of birth is used solely for age verification purposes and is never shared with third parties for marketing. We retain registration details for the duration of your account and for a period thereafter as required by applicable Philippine law. If you close your account, we will handle your data in accordance with our retention schedule and your rights under the Data Privacy Act of 2012. You may request a copy of your registration data at any time by contacting [email protected].

windreamph records details of every financial transaction you make on the platform, including deposit amounts, withdrawal requests, transaction timestamps, and the payment channel used — such as GCash, Maya, Instapay, or PESONet. We do not store full payment account credentials; only the reference information necessary to process and reconcile your transactions is retained. Transaction records are kept for a minimum of five years in compliance with Philippine anti-money laundering regulations and may be disclosed to the relevant authorities if required by law. This data is also used to investigate disputes, process refunds where applicable, and maintain the integrity of the platform's financial operations. You can view your transaction history at any time through your account dashboard after logging in at /login.

We collect data about your activity on the platform, including bets placed, slot game sessions, win and loss records, session durations, and the features you interact with most frequently. This information is used to operate the platform fairly, detect unusual or potentially harmful patterns of play, and provide you with responsible gaming tools such as session limits and self-exclusion options. Gaming activity data also helps windreamph improve the platform experience for Filipino players by identifying which features are most valued. We do not sell or share your gaming activity data with third-party advertisers. Aggregated, anonymised activity data may be used for internal analytics and platform development purposes only.

When you access windreamph.bet through your mobile browser or any other device, we automatically collect technical information including your IP address, device type, operating system, browser version, and session timestamps. This data is used to maintain platform security, detect unauthorised access attempts, and ensure that the mobile-first experience functions correctly across different devices commonly used by Filipino players. IP address data may be used to verify that you are accessing the platform from the Philippines, in line with our eligibility requirements. We do not use device data to build advertising profiles or share it with third-party marketing networks. Device logs are retained for a limited period and are reviewed only when a security or account investigation requires it.

Any messages, emails, or other communications you send to windreamph through [email protected] or through the platform's support channels are stored and associated with your account record. These communications are used to resolve your queries, investigate complaints, and improve the quality of our player support service. Support records may be reviewed by authorised windreamph staff and are retained for a period consistent with our legal obligations and the nature of the issue raised. We will never share the content of your support communications with third parties except where required by Philippine law or a lawful order from a competent authority. If you wish to have support records deleted, you may submit a request to [email protected], subject to any applicable legal retention requirements.

windreamph may request copies of government-issued identification documents, proof of address, or other verification materials to confirm your identity, age, or location before processing withdrawals or in response to a compliance requirement. These documents are handled with the highest level of care and are stored securely using encryption. Verification documents are accessed only by authorised windreamph compliance staff and are never shared with third parties except where required by Philippine law, such as in response to a lawful request from a regulatory or law enforcement authority. Once verification is complete and the relevant retention period has passed, documents are securely deleted in accordance with our data minimisation policy. If you have questions about the verification process, the FAQ page provides further guidance.